• Competitive salary plus bonus
  • 25 days' paid holiday increasing each year
  • An extra day off for your birthday
  • Private medical insurance
  • Massages in the office
  • Sweet Tuesdays
  • Team sports activities
  • Recruitment referral bonus
  • Bring your dog to work
  • Enhanced pay for new parents

Who are we?

Hyperoptic is the UK's hyperfast broadband provider.

We offer broadband speeds 11x faster than the UK average, proudly setting a new fiber‘ gold standard' with hyperfast speed, reliability, and customer service.

Here in Belgrade, we support our UK colleagues in a shared mission: to gigabit Britain. Our office started up in Belgrade in 2013 with what was then 20 developers. Now it's grown into our largest office with more than 500 people.

Whatever we're doing, going beyond the expected is the benchmark.

We work smarter, together, being agile and responding with the speed our business and customers demand – without compromising on quality. We stay focused, performing at our best to ensure we are focused on hitting targets and goals together. And we strive for excellence, paying attention to the detail, constantly seeking to stretch ourselves and find better ways of doing things.

And today we're looking for a Core Network Engineer who shares these values. Does this sound like you?

Summary of key responsibilities/deliverables

The purpose of this role is to: maintain core network services, manage, and handle network incidents, create and keep network documentation up to date and run small network projects.

This role directly supports:

  • Network stability
  • Network expansion
  • Implementation of new services
  • Customer satisfaction

What will you be doing?

1. Maintain core network services

  • Perform and plan an upgrade of core and aggregation network devices
  • Perform daily maintenance tasks on core network devices
  • Participate in the implementation of new core network devices
  • Creates configuration for new core network services
  • Install relevant software and patches on network devices
  • Update switches with latest configurations
  • Monitor the network using a network management system (NMS)

2. Network optimization and implementation of network services

  • Plan, test, and implement new network services
  • Plan and execute planned maintenance activities with minimal interruption to the end customer
  • Migration of network services
  • Optimization of core, distribution, and access network
  • Prepare configuration for new core/distribution switches

3. Manage and handle network incidents

  • React promptly to alarms received from monitoring tools, ticketing systems, or emails
  • Provide support to Network Operations Centre (NOC) engineers
  • Maintain clear communications with relevant teams during the resolution of any network incident
  • Keep a record of all network issues with the remedy and send a report to the team leader
  • Escalate to internal or external parties to resolve the issue quickly
  • Take proactive steps and actions to avoid network incidents

4. Create and keep network documentation up to date

  • Update documentation about planned network maintenance activities
  • Create and keep up to date data about network incidents
  • Create and keep up to date documentation about network projects

5. Run small network projects

  • Participate in network projects
  • Independently run small network projects

What are we looking for?

  • Bachelor’s degree
  • CCNP certification or relevant experience
  • 3-4 years of experience working in a Network Operations Centre in ISP
  • Good knowledge of Ethernet, MPLS, IP, and broadband technologies, and protocols
  • Basic understanding of troubleshooting network issues related to Microsoft and Linux operating systems
  • Basic understanding of troubleshooting network issues in a live environment; hands-on network troubleshooting experience in the lab or live environment
  • Hands-on network troubleshooting skills
  • Good written & spoken English language skills

We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

What happens next?

  1. You apply
  2. We carefully review your application
  3. We'll get back to you — even if it's a no (for now)

And don't forget to keep an eye on our careers site as we're growing fast: https://careers.hyperoptic.com/

We look forward to hearing from you.


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