Our group gets workstations ready for new employees, provides online support, and handles office and conference room equipment. We’re looking for a new lead.
Responsibilities:
- Manage a team of professionals supporting users around the world
- Assign tasks and monitor their execution
- Write and defend evaluations, KPIs, and primary metrics for the group
- Build the process for setting up workstations
- Train, nurture, and motivate the group
- Participate in operational projects
- Analyze and streamline the group’s internal processes
- Organize user support in a way that accounts for local nuances
- Functionally manage adjacent groups
Qualifications:
- Capable of managing people
- Fluent in English at an upper-intermediate level
- Capable of taking initiative to design and build processes
- Managed 10+ people in an IT support service
- Experienced setting and monitoring objectives
- Familiar with managing workloads
- Experienced organizing professional development for team members
- Experienced writing user and technical documentation, regulations, and instructions
- Familiar with ITSM at the ITIL Foundation level
- Prepared to take responsibility for results
- Analytically-minded and capable of structuring information, expressing goals, and quantifying results
- Capable of quickly making decisions despite strong uncertainty and frequently changing requirements
- Familiar with network technology
- Familiar with Windows at the sysadmin level
- Experienced building conveyer processes
- Worked 2+ years in a similar role
Preferred qualifications:
- Worked as an IT support service engineer
- Capable of using script languages for analytics
- Experienced building analytical reports and presentations
- Experienced working for large companies with advanced IT infrastructure
- Experienced working with *nix systems
- Managed employees around the clock
Benefits:
- Strong team to grow with
- Opportunity to impact the process and results
- Competitive salary
- Performance-based bonuses every six months
- Expansive medical insurance program including 80% compensation for spouse and children
- Flexible schedule
- Work in Belgrade