Our group gets workstations ready for new employees, provides online support, and handles office and conference room equipment. We’re looking for a new lead.


  • Manage a team of professionals supporting users around the world
  • Assign tasks and monitor their execution
  • Write and defend evaluations, KPIs, and primary metrics for the group
  • Build the process for setting up workstations
  • Train, nurture, and motivate the group
  • Participate in operational projects
  • Analyze and streamline the group’s internal processes
  • Organize user support in a way that accounts for local nuances
  • Functionally manage adjacent groups


  • Capable of managing people
  • Fluent in English at an upper-intermediate level
  • Capable of taking initiative to design and build processes
  • Managed 10+ people in an IT support service
  • Experienced setting and monitoring objectives
  • Familiar with managing workloads
  • Experienced organizing professional development for team members
  • Experienced writing user and technical documentation, regulations, and instructions
  • Familiar with ITSM at the ITIL Foundation level
  • Prepared to take responsibility for results
  • Analytically-minded and capable of structuring information, expressing goals, and quantifying results
  • Capable of quickly making decisions despite strong uncertainty and frequently changing requirements
  • Familiar with network technology
  • Familiar with Windows at the sysadmin level
  • Experienced building conveyer processes
  • Worked 2+ years in a similar role

Preferred qualifications:

  • Worked as an IT support service engineer
  • Capable of using script languages for analytics
  • Experienced building analytical reports and presentations
  • Experienced working for large companies with advanced IT infrastructure
  • Experienced working with *nix systems
  • Managed employees around the clock


  • Strong team to grow with
  • Opportunity to impact the process and results
  • Competitive salary
  • Performance-based bonuses every six months
  • Expansive medical insurance program including 80% compensation for spouse and children
  • Flexible schedule
  • Work in Belgrade


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