Tasks
- Oversee maintenance and troubleshooting of end user workstation hardware, software, and peripheral devices
- Administer all equipment, hardware and software upgrades
- Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information
- Administer and maintain end user accounts, permissions, and access rights
- Recommend, schedule, and perform PC improvements, upgrades, and repairs
- Keep the ticket queue clean making sure issues are assigned as they come in
Additional Responsibilities
- Proactively search for ways to enhance and deliver existing solutions for business needs
- Follow all company policies and procedures
- Perform all other duties as required
Profile
- At least IV degree of education of technical or socially humanistic direction
- 3 years of experience and technical knowledge of network and PC operating systems, including Windows client and server operating systems
- Strong written and oral communication skills in English (German and/or Chinese a plus, but not necessary)
- Strong interpersonal skills
- Ability to conduct research into networking issues and products as required
- Work globally, understanding and embracing multiple cultures
- Highly self-motivated and directed
- Keen attention to detail
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks
- Strong customer service orientation
- Certifications in A+, MCP and MCTS are a plus
- Hands-on hardware troubleshooting experience
- Application support experience with Microsoft Office Suites