We are looking for: IT Help Desk Specialist
Who we are:
Format PC d.o.o. is specialized in IT outsourcing and security solutions. We provide our customers data recovery and technical support working in dynamic, multilingual and costumer oriented environment.
Position summary:
Help Desk Specialist works in a very dynamic, multilingual and customer oriented business environment. HDA's first responsibility is to run the first class technical support with the end user requiring attention. Using known solutions documented in the knowledge bases, the HDA works with customers to solve technical problems remotely, which can be procedures, software, hardware or operational.
Key areas of responsibility:
Positions primary responsibility will be to resolve requests and incidents assigned by the ticketing system in a manner that will result in the achievement of customer Service Level Agreement's (SLA’s).
Preparing user accounts in Microsoft AD
Preparing user machines and workplac..
