Customer Success/Support - US-based Start-up Company
Immediate need - Hiring Remote Product HelpDesk Agents L1/L2 in Serbia
This is to support an online insurance marketplace web-app.
The product is web-based with 12-20 webpages the users need to navigate.
Support is to cover both the technical aspects of the product e.g. break/fix and layout guidance, as well as underwriting support, where end-users may have questions about insurance industry-specific terms or understanding the intent of verbiage within the product.
Excellent verbal and written communication required In English
Support to occur over phone, chat and e-mail
Excellent communication skills
Customer service experience 3-5 years
Experience in any ticketing system required, experience with Zendesk nice to have
This position will allow you to not only learn but help build a dynamic team, growth and get rewarded in the process.
Product Training and role onboarding included. No insurance-specific forme..