Local IT Technician

Job Description

The Local IT Technician is responsible for delivering on-site support on the hardware and software used by Ubisoft employees.

Responsibilities:

  • Offering on-site support to end users on hardware (workstations and laptops) and standard software (Windows OS, office pack)
  • Building and installing the new employees work environment
  • Installing and maintaining server room equipment
  • Configuring and deploying DevKits (Sony and Microsoft)
  • Overseeing that Local IT hardware stocks are accounted for and well-kept within internal asset management databases
  • Test and regularly do technological watch on internal tools and systems, contacting and issuing tickets for other teams when needed
  • Plan and manage big setups (ex: events, training sessions, site floor technical revamps)
  • Ensuring proper meeting room configuration
  • Ensuring the proper follow-up on issues and requests
  • Updating the knowledge base with newly diagnosed problems
  • Gathering employee satisfaction ratings through ticket surveys
  • Being proactive, identifying and communicating potential improvement to his manager
  • Promote a positive attitude within the team
  • Carrying out all other related tasks

Qualifications

Must have:

  • Fluent English (spoken and written)
  • Diploma in Information Technology
  • Previous work experience in IT Support and expertise in customer support
  • Excellent knowledge of Microsoft operating systems, SMS and Active Directory
  • Good knowledge of monitoring tools and networking
  • Ability to ensure timely follow-up issues and requests

Nice to have:

  • Scripting ability (batch files, VBScript, PowerShell) is a big plus
  • Keeping up to date with latest hardware news

Selection process:

  • [45 minutes] – Technical test done remotely and sent via mail
  • [90 minutes] – MS Teams video interview with hiring managers and a recruiter

VRH  IT POSLODAVAC 2021 - 3. mesto

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