OpenText Specialist Senior


Our company is dynamic and fast growing, with team that offers experience in Document Management System. We offer high quality software solutions as well as outstanding integration services to enhance digital transformation in a variety of industries. We provide professional support for development, implementation, integration and maintenance of EIM – Enterprise Information Management, ECM – Enterprise Content Management, DMS – Document Management System and BPM – Business Process Management, together with solutions for digital document signature and document archiving systems. OpenText enables the digital world by simplifying, transforming, and accelerating enterprise information needs, on-premises or in the cloud.

As the Information Company, our mission is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

Due to constant growth of the company we are looking for highly motivated person who would like to be in touch with global trends in the field and will be situated in our office in Belgrade for the following position: OPENTEXT SPECIALIST SENIOR

Main responsibilities:

  • Provide consultative guidance in key solutioning domains including planning, analysing, designing and implementation of information and business process management solutions
  • Lead requirement analysis, process discovery workshop with clients and prepare user stories and process maps
  • Responsible for Solution Architecture and Design with key emphasis on information management and process management best practices.
  • Provide implementation and functional support for proprietary platforms, including:
    • Evaluation of client IT environment for deployment
    • Develop best practices for implementation practices
    • Perform product deployment
    • Resolution of technical issues
    • Advise and explain functional and configuration options
  • Prioritize and effectively manage customer requests
  • Contributing to project documentation, including, but not limited to requirements document, technical design, test plans, and knowledge transfer documentation.
  • Report and document details of technical and functional issues
  • Update and draft technical and user documentation
  • Deliver presentations, workshops, and live demonstrations to a mixed audience of technical, business, and management staff
  • Mentoring junior consultants on solutions, technology, and delivery of OpenText projects
  • Develop repeatable solution patterns as re sellable solution packages.
  • Work closely with Sales and Solution Consulting on new opportunities.
  • Explore and understand the business context in which OpenText’s products operate within the enterprise, and the business challenges that accompanies its implementation in order to facilitate a successful implementation

Position requirements:

  • University/College degree that is technology related or equivalent work experience
  • 5+ years experience of implementation and support with complex IT solutions
  • Strong troubleshooting skills. Participate in troubleshooting, capacity planning, performance tuning
  • Strong understanding of industry best practices and standards
  • Experience as an advisor/expert in a technical capacity
  • 5+ years experience and technical knowledge of MS SQL Server/Oracle SQL, networking and Windows Server OS
  • 5+ years direct experience with technical consulting and support to external customers
  • 5+ years experience with Open Text AppWorks and ECM based solutions
  • Familiarity with DMS and/or CMS systems, e.g. eDOCS, iManage, Documentum
  • Hands-on experience with Linux OS
  • Ability to express complex technical and functional concepts effectively, both verbally and in writing
  • Capacity to quickly develop a deep understanding of customers’ business and technical environments
  • Ability to relate technical or functional issues to both the technical and business environment of the customer.
  • Exceptional analytical skills
  • Enjoy solving problems requiring you to think outside the box at times
  • Ability to quickly familiarize yourself with new topics

We take good care of our people, so we offer:

  • The chance to join a team working with a diverse set of modern technologies
  • We value work-life balance and have flexible working hours and a home office policy
  • Encouragement of innovation and support in personal and professional growth
  • Excellent working conditions and equipment
  • Competitive salary and performance-based bonuses


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