- Competitive salary plus bonus
- Hybrid working
- 25 days of paid holiday increasing each year
- Extra day off for your birthday
- Private medical insurance
- Massages in the office
- Sweet Tuesdays
- Wine Friday
- Team sports activities
- Recruitment referral bonus
- Bring your dog to work
- Extra week off for new parents
Who are we?
Hyperoptic is the UK's hyperfast broadband provider.
We offer broadband speeds 11x faster than the UK average, proudly setting a new fibre ‘gold standard' with hyperfast speed, reliability and customer service.
Here in Belgrade, we support our UK colleagues in a shared mission: to gigabit Britain. Our office started up in Belgrade in 2013 with what was then 20 developers. Now it's grown into our largest office with more than 700 people.
Whatever we're doing, going beyond the expected is the benchmark.
We work smarter, together, being agile and responding with the speed our business and customers demand – without compromising on quality. We stay focused, performing at our best to ensure we are focused on hitting targets and goals together. And we strive for excellence, paying attention to the detail, constantly seeking to stretch ourselves and find better ways of doing things.
And today we're looking for a QA Team Lead who shares these values. Does this sound like you?
Summary of key responsibilities/deliverables
QA Team Lead will work cross-functionally with the technology and Innovation Department. Role will chart a path for QA team and help execute the vision of the Quality and Resource Planning department, and simultaneously lead and grow QA team members. Direct the development of the QA strategy, methodology, performance and framework. Will be responsible for driving and improving the function of the QA in agile environment but not exclusively in this area. He/she will focus on continuous QA improvements including the usage of the appropriate testing tools, test techniques, quality monitoring tools and business cases/logic analysis and recommendations.
What will you be doing?
Defining Quality Metrics
- Define quality standards and metrics for the current project/product.
- Implement and support KPI driven approach across the team.
- Make the QA team aware of the Quality metrics and resolve all the queries.
- Collaborate with the strategic, business and functional stakeholders to ensure the quality metrics are reviewed, closed and agreed upon.
- Create a list of milestones and checkpoints and set measurable criteria to check the quality on timely basis.
Defining Testing Processes
- Define the processes and test work products in Agile environment
- Ensure all relevant development tasks meet quality criteria in accordance with industry standard through standard test processes such as test planning, test execution and defects monitoring
Leadership
- Support Global QA best practices (e.g. ITIL framework, ISTQB standards)
- Efficiently coordinate and lead resource allocation within the team
- Assign various tasks to the team members per strength of individual, use challenge to boost approach.
- Set the goals and objectives for the team members fully aligned with the company objectives
- Encourage problem solving and critical thinking and take charge of quick instructive decision making
Reporting
- Review status reports from team members and taking appropriate action accordingly
- Be a single point of contact for the QA team for all the escalations related to testing and Quality assurance and monitoring
- Send clear, concise, and visual status reports to the higher management, scheduled and ad hoc
- Create and define the risks contingencies and plans timely
Process improvements
- Motivate team to improve the efficiency so that the time saved can be used in different work areas
What are we looking for?
- Minimum 3 years of experience on managing positions would be desirable
- Familiar with QA terminology and practices, as well as standard software development lifecycle phases and their purposes.
- Database experience (preferable MySQL and PostgreSQL)
- Familiar with some of the existing tools for issue tracking and team collaboration (Jira)
- Fluent in English, both written and spoken.
- Leadership skills
- Independent communicating with both business users and developers.
We're committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.
What happens next?
- You apply
- We carefully review your application
- We'll get back to you — even if it's a no (for now)
We look forward to hearing from you.
