IGT is a global leader in gaming with 5$ billion in revenue and 12000+ employees in more than 100 countries.

IGT Belgrade branch provides gaming products for commercial casino markets, distributed government-sponsored markets, interactive (online),and sports betting markets. Our company in Belgrade has 400+ employees, and it’s located at Business Center Usce with team offices with great views.

RGS Global Operations Team counts 50+ great people and growing. Many of our employees have a good (10+ years) of experience and expertise. We support our customers worldwide and have team members in all major locations. The team consist of very experienced and motivated members who are very customer oriented and willing focused on helping all requests and concerns raised by our customers.

Our Products are Online Multi-Channel Games (Desktop/Mobile/Tablet); which we offer to our customers. In order to provide reliable business-critical reporting to our customers on time, we are using the OBIEE tool.

Would you like to be part of our great team? Here is what you need.


  • You will own the set-up and configuration of the Oracle OBIEE and RGS reporting services administrator system in particular areas.
  • Monitor and, through Customer Service, resolve RGS reporting issues.
  • You will diagnose highly complex technical issues and work with functional experts to resolve
  • You will act as Major Incident manager in the event of critical issues
  • You will own RGS operational issues and work with other departments to resolve problems.
  • You will maintain RGS and Oracle Business Intelligence knowledge management
  • Assist in Customer Service training, quality assessment and monitoring of RGS enquiries.
  • You will monitor and provide reports and analyses using Oracle Business Intelligence (OBIEE)
  • Upon request, build reports and extracts in OBIEE to aid service delivery
  • Ensures compliance with regulatory and internal audit standards
  • Monitor trends and activity within the RGS system, making recommendations for changes where appropriate.
  • Develops training material and delivers training and coaching to IGT RGS Customers
  • Evaluates and recommend RGS system and reporting system enhancements


  • University degree in Information Technologies, Mathematics, Economics, or similar science.
  • At least five years of hands-on BI Tools and System is a must.
  • SQL scripting hands-on (ability to understand and manage existing scripts and create simple SQL queries).
  • Knowledge / Experience / Understanding of integration processes from the point of implementation/development phases to production roll-out.
  • Heavily analytical with the ability to understand and develop semi-complex reports and analyses.
  • Knowledge and understanding of API (SOAP and REST Technologies) data exchange and XML reading are desirable.
  • Analytical approach to problem solving.
  • Ability to work as a reliable team member; self-driven; with minimal supervision.
  • Advanced level of spoken and written English.


  • Working knowledge of Oracle Business Intelligence or similar analytical tools is advantageous
  • Able to easily communicate complex ideas and systems.
  • Typically, has 1 to 3 years of poker or casino operations experience plus a bias toward analytics and system knowledge
  • Experience with service management tools (JIRA, ServiceNow, BMC, Salesforce or similar).

The way we work

We provide excellent services and support to our customers worldwide. As a part of Global RGS Operations, BI Team provides reliable business critical and ad-hoc reporting to all our customers in EMEA, North America and APAC regions. We are mainly focused on our external customers and operators, but we also support our internal teams whenever required. We closely work with the BI engineering team to solve complex issues or requests raised by our customers. Excellent communication and partnership with other teams is our most critical priority to provide reliable reporting on time

Our team

The RGS Operations team has 10+ great people: team leads, seniors, and intermediates, support engineers. You will report to a technical support manager that will be there for you in all challenges, supporting you through your career growth.

We offer

  • Vibrant and stimulating work environment within Class-A office space
  • Opportunity to learn and further improve your skills
  • Opportunity to develop a career within a stable environment
  • Full-time/permanent employment and competitive salary
  • Private health insurance for you and your family
  • Flexible working hours, including work from home and office

Our Recruitment Process

We aim to reply to all applicants. Interview process consists of several stages, each one allowing us get to know you better, professionally and technically. It is also an opportunity for you to gain a better understanding of our culture and the work we do here.

The stages include:

  • CV review
  • Video Interview with recruiter
  • Technical interview for shortlisted candidates
  • Candidates who successfully complete this step are eligible to pass to the final round
  • Usually, the whole process lasts few weeks – we’ll keep you updated on each stage!


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