Main duties and responsibilities:
- Plan, design, maintain and manage the plant network; Ensure the stable operation of the network of the factory;
- Monitor the network operation in the plant area and optimization of network architecture;
- Leading Company's annual internal audit plan, as well as external system audit;
- Customer standard digestion, allocation to all departments, supervision, guidance of all departments to prepare;
- Takes the lead on critical customer incidents, associated to customer communication, activities and any appropriate escalations;
- Monitors systems to Identify outages in a timely manner;
- Ensures that Service Desk practices are updated and standardized;
- Creates service request tickets for all service request orders via Ticketing System;
- Resolves Service Desk requests with computers, printers, hardware and applications;
- Provides status updates to end users while escalating issues appropriately;
- Records and reports on resolution of technical issues to end user and management as needed;
- Works with vendor support contacts to resolve technical problems with desktop computing equipment, software, and peripherals;
- Completes other projects and special assignments as requested by Supervisor and/or Management.
Requirements:
- Bachelor degree or above;
- 7+ years of IT experience in production company (preferably automotive);
- Fluent in English;
- Excellent planning, communication and coordination skills;
- Results-oriented and professional;
- Familiar with ERP, MES and other important software companies;
- Thorough knowledge of current desktop computer operating systems, especially Windows;
- Familiar with the management and maintenance of IT equipment in manufacturing factories (computer/switch/router/printer/UPS/wireless AP, etc.)
- Ability to setup and configure computers and printers in a network environment;
- Knowledge and skills to support a broad range of desktop computer peripherals such as storage devices, scanners, etc.;
- Familiarity with MS Office Products, Remote access software, Ticketing System, VPN, Exchange/Active Directory etc.;
- Knowledge of Telephony, Internet and Wireless;
- Familiarity with Mobile Devices software and hardware.