Project Overview:
Our client is the fastest-growing global tobacco manufacturing company. An international corporation with over hundred years of history, internationally recognized brands and Reduced-Risk Products. Intellias mission is to support their strategy and efforts in Digital and eCommerce space.
A newly conceptualized Digital Eco System is comprised of set of capabilities including online shop & website, linking online & offline, customization & personalization, engagement & membership, digital product & services main differences.
Responsibilities:
Take active part in issue resolution of any complexity, severity or scale;
Be reliable, friendly and trustworthy frontline of the support/service desk;
Respond and react to incoming issue requests;
Assist and help users resolving their issues;
Extract and collect issue details from users;
Provide consultations and advices to users;
Report any out-of-scope issues, that cannot be resolved;
Take part in issue escalation and..
