Summary
We are looking to hire a NOC Engineer as a member of NOC Team which is 24/7 part of Technology Operations Organization focused on monitoring TS internal and external systems, troubleshooting issues, resolving or escalating them.
NOC Team is working closely with other TeleSign teams such as Tech Ops, DEV and Tech Support and employs a customer-centric oriented approach to improve the quality of the service that TeleSign provides.
Key responsibilities
Member of 24x7 Network operations team working on rotating shift basis
First -level technical support for TeleSign’s servers & network.
Monitoring, troubleshooting and alert handling related to TeleSign’s servers and networks data centers worldwide
Support traffic moves based on technical, business and operational response drivers
Collect and analyze forensic information related to issues, alerts or customer escalations. Fix issues and/or escalate to on-call staff
Respond to solve alerts where possible and escalate when nee..
