Service Desk Specialist


Johnson Electric Group is the definitive leader in micromotors, motion subsystems and actuators for automotive and industrial applications. Our motion solutions adjust car seats and headlamps, run vacuum cleaners and power drills as well as 300 other applications worldwide. We are the safe choice for our clients.

For our manufacturing site based in Niš, Serbia we are looking for a

Service Desk Specialist

Your Responsibilities will be to:

  • Provide IT support for JE employees on various IT related issues like M365, Operating Systems
  • Responsible for the daily European Service Desk Tasks
  • Remote support of JE employees
  • Responsible for contact with the users to solve their problems
  • Cooperation with other members of ServiceDesk and other IT teams to deliver high quality solutions
  • Ensure compliance with all Johnson Electric IT policies and standards, including legality of installed software
  • Gives IT support to JE Europe users in authentication-related issues such as changing passwords, logging in to Windows and other applications
  • Gives IT support to JE Europe users in M365 related issues (Outlook, Teams, OneDrive, Mobile devices configuration)
  • Gives IT support to JE Europe users in Windows related issues
  • Proper tickets management in the incident system
  • Taking responsibility for the open incidents until it is closed
  • Taking part in IT global projects
  • Working with colleagues and business partners in EMEA and APAC areas

Our requirements:

  • High school degree as a minimum required education level – preferably, but not limited to, technical or IT related field
  • 1 to 2 years of previous relevant experience
  • Fluent English is required
  • Good mixture of skills covering general maintenance of LAN, PCs (hardware and software)
  • Understand the requirements and priorities of the business
  • Very strong communication skills

What we offer:

  • Being part of fast growing and worldwide known manufacturing company
  • Opportunity for continuous development
  • Engaging and exciting international environment with great working atmosphere, as well as emphasis on teamwork and individual support

If you are interested in this challenging position, we are looking forward to receiving your CV in English.

*Obaveštavamo vas da će, ukoliko se prijavite na ovaj konkurs i pošaljete nam vašu radnu biografiju (CV), privredno društvo Johnson Electric doo Niš, sa registrovanim sedištem u Nišu – Crveni Krst, Vazduhoplovaca BB, u svojstvu rukovaoca podataka, obrađivati vaše lične podatke koje nam dostavite putem radne biografije ili na drugi način ili ih mi pribavimo u skladu sa zakonom (na primer, iz javno dostupnih izvora), a sve kako bismo mogli da donesemo odluku u vezi sa vašom prijavom za zaposlenje, kao i da sa vama komuniciramo u vezi sa tim. Ova obrada vaših ličnih podataka vršiće se u skladu sa svim relevantnim pravilima predviđenim važećim Zakonom o zaštiti podataka o ličnosti Republike Srbije.


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