Support Engineer


Purpose of the Role

As part of the Infrastructure Ops Team, you will be responsible for providing technical support and assistance both to clients, end-users and employees of the company. As a Support Engineer, you will ensure high-quality implementation and support of all workstation software/hardware and cloud environments.

Duties and Responsibilities

  • Keep in touch with the end client, colleagues and 3rd party vendors – such as MS-support teams, and others in order to understand and satisfy the requirements of the project
  • Administer and control user access, manage and oversee the new users to be added to the systems
  • Ensure the proper functioning of the information systems of the company and its end clients
  • Participate and assist in all stages of development
  • Create documentation and various types of reports such as weekly and incidents for the team and clients
  • React adequately and timely to issues that may occur in the systems of the end client, in accordance with the approved procedures
  • Reproduce issues to get a better understanding and resolution

Required Experience & Knowledge

  • Experience as a Technical Support Specialist
  • Advanced knowledge of TCP/IP fundamentals
  • Knowledge of standard tools used in Linux and Windows system administration
  • Experience with Active Directory and Microsoft Office 365 (exchange online, Skype for Business, OneDrive and SharePoint)
  • Basic IT security knowledge
  • Good troubleshooting Windows desktop-related issues remotely


  • Cloud Server experience is considered an advantage

Skills and Attributes

  • Experience with activities for business-critical systems
  • Strong problem-solving and debugging skills
  • Understand and accept the corporate business process flow
  • Excellent teamwork skills

Required Education & Qualifications

  • Bachelor’s or Master’s degree in Computer Science or relevant specialty
  • Fluent English both verbal and written
  • Any IT certification would be considered a plus

Note: This position is part of the 24×7 support team. The shifts will be between 5 am EST and 5 pm EST for 40 hours per week on rotation.


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