Project Overview:
An intelligent Facility management tool with predictive maintenance focus for the manufacturing industry. The system provides a real-time overview of manufacturing assets status as well as an analysis to predict possible asset failure. Predictive maintenance can be used both in real-time and in the long run, leading to cost-savings through more efficient asset usage and maintenance based on sensors data.
Responsibilities:
- Take ownership of all our production/near-production environments;
- Research, diagnose, troubleshoot and identify solutions to resolve issues on those environments;
- Follow procedures for proper escalation of unresolved issues to the appropriate internal teams;
- Provide prompt and accurate feedback to customers;
- Ensure proper recording and closure of all issues;
- Document knowledge in the form of knowledge base tech notes and articles;
- Follow the SLA for issues with respect to the severity;
- Repairing hardware malfunctions, software issues, and networking problems;
- Communicate with our client in the context of operations management.
Requirements:
- BS degree in Information Technology, Computer Science or equivalent;
- Upper-intermediate+ English;
- Proven working experience in enterprise technical support, IT support or as a technical engineer;
- In-depth knowledge in the product that the technician is supporting;
- Strong problem-solving skills;
- Excellent client-facing skills;
- Excellent written and verbal communication skills.