Daon is an innovative provider of award-winning biometric identity assurance software products and services focused on meeting the needs of governments and large commercial organizations worldwide. We are currently looking for a System Engineer to join the Cloud Service team in our Belgrade or Novi Sad office.

Role summary

You will be part of the global IT and cybersecurity team. This role will maintain IT infrastructure and services, while assisting with high level technical support for Daon’s staff. Daon staff are located both locally and in remote locations – up to 250 users. This role also involves shared responsibility for IT systems support in other locations as required including Novi Sad, Dublin, and Canberra, Australia offices. Responsibilities to include supporting, managing, and enhancing our M365 platform and integrations. Daon is ISO 27001:2013 certified and maintains a comprehensive Information Security Management System (ISMS). Onsite work required with flexibility to work from home. The position reports to the IT & Security Manager who is based in our Fairfax, VA, USA location.

Your contribution

  • Provide onsite management of IT infrastructure to include network devices, storage, VMware hosts, wireless devices
  • Support deployment and maintenance of M365 services as required
  • Ensuring the availability, accessibility, and functionality of Azure Active Directory and M365 Services (e.g., Teams, SharePoint, Exchange, Intune, One Drive, etc.)
  • Experience building/managing and maintaining a mix of VMWare Virtual machine OS’s
  • Patch and remediate application, infrastructure and operating system vulnerabilities
  • Collaborate with local IT support administrator
  • Provide tier 2 onsite technical support to users
  • Support and configure new hires through the on boarding process (as required)
  • Contribute on projects and new business opportunities by sharing knowledge and technical support
  • Automate processes, audits and reporting through PowerShell
  • Maintain network and workstation/ hardware and software
  • Responsible for laptops/tablets/mobile devices and any future technological device security
  • Liaise and coordinate with internal IT Support functions in other locations
  • Update & create support documentation and helpdesk knowledgebase
  • Plan annual IT budget in your region

You have the most of

  • Minimum of 5 year’s experience that demonstrates strong IT infrastructure and cloud skills (M365, networking, servers, workstations)
  • Extensive experience in implementation and supporting M365 (AAD, Exchange, OneDrive, Teams, SharePoint)
  • IT or security certifications (such as Network+, Security+, Microsoft, Linux+) highly desirable
  • BA in a relevant Information Technology program or equivalent experience
  • Demonstrated desire to continually improving technical skills and security knowledge
  • Excellent interpersonal skills and ability to work as part of a team
  • Proven decision-making experience, ability to work without daily supervision and be autonomous
  • Ability to learn the business and participate in discussions to coordinate integration and migration planning while minimizing impact
  • Excellent English verbal and written communication skills
  • Solid experience using Power Shell to automate tasks
  • Ability of fast learning and have self-motivation to solve problems
  • Ability to meet deadlines and support competing priorities
  • Ability to maintain high levels of confidentiality
  • You are reliable, responsive, timely and courteous

We offer

  • Flexible work environment
    • Hybrid approach – work from home or office
    • Modern new office in the city center in Belgrade
    • Working hub in the center of Novi Sad
  • Health & Wellness
    • Full-covered medical insurance for you and your family
    • Fitpass Card
    • Company-sponsored life insurance
  • Learning & Development
    • An opportunity to work with the latest tech stack within the growing world of biometric and identity
    • Support in personal skills development through internal and external education
  • Great Culture
    • Organized Sport&Social Club and company events
    • Supportive and friendly people
    • International working environment
    • Possibility to travel abroad and much more!

Selection process

  • Qualified applicants will be invited to schedule a 45-minute introductory call with our HR Business Partner
  • Candidates selected for 2nd round interview will then be invited to a series of practical interviews with members of the technical team
  • Successful candidates will be selected and contacted with an offer to join our team

Come join the team that is changing the way biometrics and identity authentication operate globally!


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