The Games group at Greentube is currently looking into extending their 2nd Level Technical Support team.
Within this team, you work in the very heart of our gaming systems: You deploy, support and configure application servers, troubleshoot application and gaming issues, and provide long term solutions for recurring requests. You will be working on issues escalated by the 1st Level Operations teams, on requests from business customers and on internal product support requests.
YOUR TASKS
- Provide 2nd Level support for Greentube Casino Games and Casino Operator integrations
- Provide 2nd Level support for the Remote Gaming System
- Communicate with business partners
- Support new system implementations
- Support technical teams internally
- Configure the Remote Gaming System and support the complete Games and Operator Integrations life cycles
- Analysis, troubleshooting and fixing problems, performing Root Cause Analysis using Logging systems, monitoring tools and database queries
- Maintain procedures and KB articles
- Contribute to Incident / Problem Management
YOUR PROFILE
- Technical education and experience in a customer-facing role
- Experience in troubleshooting
- Service Management skills and experience with Service Management or ticketing tools such as JIRA, ServiceNow
- First MSSQL or database experience, you feel comfortable to query a database
- Software development skills are a plus
- Scripting knowledge is a plus
- Analytical, structured and reliable personality
- Ability to prioritize tasks and decide quickly
- Remain calm and supportive even in emergency situations
- High customer orientation and excellent communication skills
- Fluent in English both verbal and written
ABOUT US
Greentube GmbH, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions. Greentube is a wholly-owned subsidiary of the NOVOMATIC Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world. Greentube’s industry leading omni-channel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes Classic Slots, Table Games, Live Dealer Gaming, AWP Reloaded Slots, Server-Based Gaming, Social Casino Gaming, Bingo and more.
HOW TO APPLY
If you are interested in this position we are looking forward to your application.