Passionate about the latest trends in Tech?

What if you had a chance to be a part of the world’s leading Hardware, Software or SaaS solutions? Imagine team-mates who speak 40+ languages and have the most diverse professional and cultural backgrounds.

Join our SupportYourApp team as a Technical Support Consultant and get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe Excited? Let’s see what it takes.

What You Will Do:

  • Resolving from basic to complex support issues for customers received on a live chat/emails
  • Perform over the online chat a live data gathering process to ensure the required technical info is collected for even more complex tickets
  • Ensuring customers' satisfaction with any interaction
  • Becoming a product expert and providing documentation updates to our knowledge base
  • Communicating with different teams within the company

Requirements:

  • Experience in the customer support role
  • Basic understanding of operating systems, networking (TCPIP protocols)
  • Basic Technical knowledge with one or more of the following domains: Https, Proxy, HTML, database (SQL queries)
  • Strong troubleshooting and problem-solving skills
  • Analytical & Research Skills
  • Excellent customer service skills
  • Effective learning skills
  • Excellent English — verbal and written communication skills (including technical writing)

Will be a great plus:

  • Basic experience in working with ticketing system (e.g. Salesforce, Zendesk)
  • Ability to read and analyse logs
  • Experience with chat support systems
  • Eager to grow as a Customer/Technical Support Consultant

Benefits:

  • Flexible schedule
  • Enjoy working remotely
  • Competitive compensation
  • Financial and professional growth
  • Paid intensive training and trial period
  • Great management with no bureaucracy
  • Good bonuses for referring friends (referral program)

Who are we?

SupportYourApp is a Support-as-a-Service international company that provides BPO services for other IT companies around the globe. We work with clients from 30+ countries and speak 40+ languages.

Grab your chance to join them, and send us your CV in English, pointing out your outstanding skills!

POSTAVI ODGOVOR

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