Technical Support Engineer


We are a global hosting IaaS platform providing physical and cloud servers to customers from the USA, Europe, Asia. We also work with different services – load balancer, Managed Kubernetes, monitoring and Firewall. We build a fully automated platform able to cover various requirements of our customers all over the world.

Your responsibilities will be:

  • technical support in written form;
  • diagnostics of hardware, software and network faults of physical and cloud servers;
  • solving basic tasks on system administration;
  • monitoring servers and network equipment;
  • conducting routine maintenance;
  • creating manuals and technical instructions.

Basic requirements:

  • practical skills with *nix systems (Debian, Ubuntu, CentOS, FreeBSD);
  • understanding network protocols and services (OSI, TCP/IP, DNS);
  • basic knowledge of various types of hosting (dedicated, cloud, shared, CDN);
  • ability to work with virtualization systems (OpenStack, Virtualbox, ЕSXi);
  • hardware and network fault diagnosing skills.

Will be a plus:

  • basic experience with LAMP;
  • experience with Windows server systems;
  • knowledge of modern monitoring systems.

What do we offer:

  • remote work in the distributed team of professionals at the international level;
  • modular training program with a mentor and further support for the time of adaptation;
  • professional development in the field of hosting as well as other technical areas.

Welcome to join our team!