An established international Company is looking for:
TECHNICAL SUPPORT – TIER1
Belgrade
Our employees will have a challenging role in a dynamic environment with excellent conditions and great opportunity to work in international company.
Job description:
Technical Support person will be a key part of our Technical Support team. Focus will be on directly cooperation with our clients and other customer-facing departments dealing with cutting-edge SaaS platforms.
His working day will also Include diagnosing logic errors, logging bugs, helping prioritize and communicate fixes, and helping to drive the quality of our customers
You will be responsible for:
- Working directly with our business users and customer success teams to solve problems and help them leverage all platform functionality
- Reproduce, debug, troubleshoot, investigate tickets and be the center of knowledge for our organization and clients
- Escalate critical issues to the appropriate internal channel, ensuring timely response and testing and communicating the resolution
- Clearly communicate with clients and other internal teams about issues impacting their service
- Effectively verify that issues have been resolved
- Execute internal processes to streamline and scale support
- Partner with cross-functional teams, such as Product Management R&D to translate clients business needs and product feedback into new solutions
If you have these skills and education, you are on the right place:
- At least 1 year in a technical supportapplication support related role – MUST
- Must be willing to work in shifts
- Experience running queries on SQL DB
- Hands-On experience using CRM or other ticketing systems (Zendesk, Freshdesk, etc.)
- Knowledge working and administrating CRM platforms, setting up groups, permissions
- High attention to detail and ability to stay organized in a fast-paced, complex environment
- Must have “big head” attitude, have analytical skills, type of person who will drill down every problem that comes in his way Creative mindset, problem solver, service oriented and self-learning skills
- Excellent written and verbal communication skills in English is required
We can offer:
- Office in the best place in town
- Excellent conditions and dynamic organization
- An opportunity to learn and build your experience every day by using and learning advanced technologies
- Stable working environment and a lot of positive energy
- Happy Thursdays and casual Fridays
- Private health insurance