Technology Analyst


Job description

Role summary:

Technology Analyst is responsible for 1st level support for IT products and services. Also, role holder is responsible for providing support to internal staff. The working hours are 11:00 to 19:00. Occasional weekend work would be expected.

Key responsibilities:

  • Support for IT products and services; including but not limited to answering questions, troubleshooting problems, teaching and instructing co-workers regarding software or hardware, troubleshooting printer and other minor issues;
  • Resolve technical issues and escalate complex issues to the appropriate support group for effective resolution;
  • Provide excellent Customer Service by effectively communicating with user throughout resolution process;
  • Maintains associated records of user issues and problem resolution as per company policy and procedures;
  • Works on Helpdesk, Information Technology systems and other administrative related projects as assigned;
  • Setting up desktops, installing applications;
  • User management;
  • Any other duties in the scope of the role that the company requires.


Skills / experience:

  • Solid working knowledge of computer hardware;
  • Ability to work independently and as part of a team;
  • Strong customer service and problem-solving skills;
  • Excellent time management skills, ability to multi-task and prioritize work;
  • Good communication skills;
  • Able to occasionally work evenings or weekends;
  • Strong knowledge of Windows Operating Systems and Microsoft Office required;
  • A+, MCP, MCSA and/or MCSE certifications is a plus;
  • Knowledge of Windows Servers is a plus;
  • Knowledge of Active Directory is essential.


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