Service Desk Officer


In line with the Eurobank Direktna a.d. strategic objectives for continual development of its business operations and in accordance to Group standards, the Bank IT Division is opening the following new position:

Service Desk Officer

IT Division


  • The first line of support for end users in information technology (Incident management process)
  • SQL querying analysis
  • Analysis of repeated incidents and problem reporting for the purpose of permanent solution (Problem Management process)
  • Communication and coordination with Group IT and vendors; Weekly and monthly meetings on unresolved ticket
  • Administration of access rights (Application access management)
  • Monitoring of availability of the system and applications (Availability management process)
  • Timely functional escalation to the second level of support for unresolved incidents (SLA management)
  • Weekly and monthly reporting on the status of current incidents and problems
  • Communication and coordination with Data Centers in Athens and Romania; Organizing promotion of projects and 'bug fixes' to the production environment; organization of Readiness tests
  • Preparation of Knowledge Management process guidelines


  • Bachelor's degree in a related field
  • Excellent knowledge of English
  • Interest in information technology
  • Ready to work in shifts
  • Team-work oriented
  • Safe & flexible working conditions


  • Friendly and supportive work atmosphere
  • Dynamic and complex work environment with opportunity for continual professional growth
  • Flexible working hours and W@H possibility
  • Personal development through training, education and certifications

If you are interested to continue your career within dynamic and challenging environment, please send you application with CV to our address, with full confidentiality to:

Please note that only shortlisted candidates will be contacted.