HelpDesk Technician


“Brongus, Inc." provides IT services integration and maintenance server systems and services as well as remote customer support from United States. “Brongus, Inc.“announces full-time job offer for HelpDesk Technician in our office located in Čačak.

Job description

  • Provide technical support to customers in person, through phone and ticketing system
  • Install and configure computer hardware, software, systems, networks, printers and scanners
  • Troubleshoot hardware and software problems
  • Implementation, initial configuration, maintenance and monitoring computer, peripher als, servers, network equipment and backups
  • Migration existing platforms and systems to the new platforms and systems
  • Document proper troubleshooting steps for users, and ensure existing documentation is up to date
  • Working hours are Monday to Friday 15h-24h

Basic Qualifications:

  • At least B1 level in English language (no certificates needed),
  • Excellent organizational and communications skills,
  • Independence and initiative in solving problems,
  • Excellent handling short deadlines,
  • Highly motivated individual with fast learning skills,
  • Detail-oriented,
  • Accountable.

Desirable Qualifications:

  • 1+ years of work experience in IT sector,
  • Office 365, G Suite (Google Apps),
  • VoIP systems (FreePBX, 3CX, Asterisk),
  • MikroTik, Cisco,
  • PowerShell, Python.


  • Competitive compensation
  • Positive and respectful work atmosphere and environment
  • Team work
  • Paid training
  • Opportunity in the fast-growing tech company
  • Work with a team of experts, who have been in IT sector for over 10 years
  • Revision of salary every six months

The initial compensation will depend on knowledge and experience. Once part of our team, we will reevaluate salary and increase it in accordance with the level of your progress. The most important conditions for employment are trust, attitude towards work, and willingness for improvement.

If you are interested, please send your Resume electronically.


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