Head of Professional Services
We are looking for someone who is ready for spawning company growth and optimizing its overall efficiency. In our world, the Head of Professional Services should provide the strategic vision and lead service delivery. She/he should work to build and scale a services business, in a bold, fast-paced environment.
OIP Robotics is transforming the InsurTech industry and our world is packed with complexity and diversity. We develop our own products and co-develop solutions with some of the biggest InsurTechs while bringing innovation to the insurance industry. We are looking for someone to join us in this quest!
Here’s what we’re looking for:
- You have experience managing technical, cross-functional professional services teams (e.g., consulting, Business Analysts and QA Engineers, project managers) and building related service practices
- You are experienced with software development lifecycle (SDLC), agile, etc.
- Proven experience in scaling and leading a team of 25+ people in a growing company
- You keep up to date with new trends, news, and ways of creating the best experience for your customers
- You have some strong client-facing experience and regularly meet clients
- You have outstanding organizational skills and excellent English written and communication skills
- Bachelor’s degree in Computer Science field will be considered an advantage
You’ll spend time on the following:
- Lead, mentor, and engage cross-functional services teams (including Business and Data Analysts, QA engineers, consulting, and support teams) in order to achieve divisional Objectives and Key Results (OKR)
- Scale service operations (i.e., people, process, systems, and tools) to deliver a best-in-class customer experience while building effective and efficient delivery methodologies
- Act as an evangelist for services, assisting sales with selling and serving as a sponsor for our strategic customers
- Own operational metrics, customer satisfaction, and service delivery
- Work with the CTO and VP of Product and Innovation on setting the strategy for the transformational service delivery
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Your future job environment offers you:
Multilayered Compensation Package
 Remote Work
Flexible Working Hours
 Private Health Insurance
 State-of-the-art equipment
 Employee Stock Program
Professional and soft skills training and education
Personal budget for professional development
Baby bucks for all new parents and a 10-day paternity leave
 Special gifts for employees (New Year, Birthday etc.)
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Opportunities do not happen. We create them. Join us and create yours!
