our offer

  • Responsible for solving all mobile customer (B2C and B2B) complaints, triaging and dispatching of all Mobile services.
  • Accountable for the E2E core network services across the multi-country support model, including working closely with the third party managed service provider governing the monitoring, detecting and handling of all mobile operations related service disruptions.
  • Accountable for the E2E core network services, working closely with managed service provider
  • Providing day-to-day incident management call handling at high level.
  • Interfacing with various stakeholders (for eg network design and build teams) to troubleshoot complex mobile issues and restore service
  • Meet operational KPIs and SLA goals (incident & problem management)
  • Assist in investigation of Problem management tickets


  • Have MSc or BSc degree in telecommunications or a technical discipline
  • Have 3-5 years experience (minimum) in large carrier Telco or Cable provider with proven track record in mobile operations, mobile network infrastructure and or mobile IT services operations
  • Have fundamental knowledge and deep working experience with protocols: MAP, SIP, ISUP, CAP, Diameter
  • Have deep understanding on network part of GSM/UMTS/LTE, MSC/HLR/SMSc/MGw/GGSN/PCRF/PGW
  • Have CCNA certificate or equivalent level of knowledge (preferably)
  • Have an everyday experience with operational troubleshooting, incident and problem ticket handling
  • Will participate in on-call rota and ability to work off hours

top 5 reasons

  • An entrepreneurial environment with immediate responsibility and a chance to make a difference from the word go
  • Innovative projects with big name clients and exposure to future, cutting edge technologies
  • Unlimited individual growth opportunities and the ability to create a personalised career path
  • Access to a global network with opportunities to live and work abroad
  • All the support, training and coaching you need to further your career
  • and extra on top: A team spirit and family-like culture as exciting and colourful as our gradient coloured coffee marshmallows


umlaut, part of Accenture, is a 5,000 people strong global full service cross industry end-to-end partner that applies its deep-running interdisciplinary, collaborative advisory and fulfilment capabilities to change its clients fortunes for the better and – on top of that – add value, quality and focus to their organisations and produce.


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