Our group gets workstations ready for new employees, provides online support, and handles office and conference room equipment. We’re looking for a new lead.
Responsibilities:
Manage a team of professionals supporting users around the world
Assign tasks and monitor their execution
Write and defend evaluations, KPIs, and primary metrics for the group
Build the process for setting up workstations
Train, nurture, and motivate the group
Participate in operational projects
Analyze and streamline the group’s internal processes
Organize user support in a way that accounts for local nuances
Functionally manage adjacent groups
Qualifications:
Capable of managing people
Fluent in English at an upper-intermediate level
Capable of taking initiative to design and build processes
Managed 10+ people in an IT support service
Experienced setting and monitoring objectives
Familiar with managing workloads
Experienced organizing professional development for team members
Experienced writ..
